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Right of Withdrawal

Right of withdrawal for consumers

(A consumer is any natural person who enters into a legal transaction for purposes which can be regarded as falling outside of his or her trade or profession). 

Right of withdrawal

You have the right to cancel this contract within fourteen days without providing any reason.

Cancellation policy & cancellation form

Consumers have a right of withdrawal according to the following conditions:

You have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods. 

To exercise your right of withdrawal, you must inform us 

Arniko Concept Store
Lagerstrasse 16a
8004 Zurich
phone: +41 44 240 06 55

by means of a clear declaration (e.g. a letter sent by post or e-mail) of your decision to revoke this contract. You can use the attached sample withdrawal form for this purpose, however this is not mandatory. To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs incurred by choosing a delivery option different from our standard, most favorable delivery option), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless otherwise expressly agreed upon; in no case will you be charged any fees because of this repayment.

We may refuse repayment until we have received the goods or until you have provided proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us without undue delay and in any case no later than within fourteen days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You will only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods which would not be necessary to test the condition, properties and functioning of the goods.